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Frequently Asked Questions

About KVI
About Products
About Service
About Global Distributor Program

1. What makes KVI a reliable partner?
KVI adheres to a value-adding business mindset. We believe in quality, professionalism, and long-term business collaborations. Many OEM partners and clients have been working with us for over 10 years. We look for business partnerships, rather than simple transactions, so we invest in R&D resources and QC systems to ensure your trust on us.

2. What markets do KVI cover?
Our businesses cover Europe, Asia, Middle east, South America and Africa. Our teams are familiar with the importation requirements of different markets.
1. What are the main product lines of KVI?
Our core product lines include LED Panel light, LED downlights and moisture-proof light.
KVI not only has over 10 years of experience in designing and manufacturing LED Product, but also designing pravite mold for our partner.

2. What makes the KVI products and services stands out?
Patented design, high quality, full-range coverage, and reliable after-sales service.

3. What type of warranty does KVI offer on products?
KVI products are generally guaranteed for 2 years. Our cooperation with clients extend beyond the point of sale – we provide professional after-sales service for you.

4. What certifications do KVI products have?
Our products meet the certification requirements of different countries, including CE, RoSH, ErP, SASO.
Our R&D team is able to customize product solutions to meet your certification needs.
1. If I send an inquiry, how long will I hear back from KVI?
Our team aims to reply within 24 hours. Public holidays and unforeseeable circumstances may affect the response time.

2. Is packaging design service provided?
KVI’s professional design team can help clients design and optimize product packaging.

3. When will my order be shipped?
Different products have different lead-time. KVI’s established supply chain system allows our lead time to be 25- 30 days under normal circumstances. In exceptional cases, please email us to learn the current lead time. We are always happy to help!
1. How is KVI brand different from others?
KVI has rich experience in the indoor lighting business for over 10 years.
KVI’s goal is to bring high-quality lighting products to consumers around the world.
Well-established pre-sale, sale and after-sales service system & different support policy provides customers with one-stop solutions.
A wide range of products, to provide you with one-stop supporting services.

2. How to be a KVI partner?
Ready to join us? It is easy.
1. Contact us to learn about the requirements of becoming a distributor.
2. Review terms and conditions of the Sales agreement.
3. Sign the sales agreement and start a new chapter!
Leave us a message below, or directly email to: info@kvilight.com

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